1/26/2024 0 Comments Imagecast idxWhat were the most valuable lessons learned?īest practices and organizational changes How did you justify the funding and other necessary resources? Which vendors did you select and what were the overriding considerations? How did you identify what specific content technologies were appropriate? What were the symptoms in your organization that brought this need to your attention? You can also download a PDF version of this case study (14 pages). This success story demonstrates both the power of content technology to drive complex single source initiatives and the ability for stereotypical “end users” to control their own destiny even as they incorporate new technology and interoperate with their internal and external constituencies in new and more effective ways. Content modeling, content management technology and process re-engineering are typically the exclusive domain of IT and information technology specialists. What is particularly unique is that this far-reaching initiative was conceived, project managed and implemented by a team of writers and courseware developers. Their recipe of consensus building, careful attention to requirements, a focus on process improvements backed up by corresponding organizational changes and the migration to an enterprise content management platform is poised to deliver significant improvements in perceived product quality and customer satisfaction. IDX Systems Corporation reviews a grass roots initiative to evolve and consolidate processes and tools for authoring, publishing and distribution of product-related information. Sebastian Holst, Contributing Editor, The Gilbane Report, August, 2004 Leading healthcare information technology supplier leverages single-source ECM initiative to provide top tier documentation, training and customer support resulting in improved product quality and customer satisfaction
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