1/27/2024 0 Comments Jabra direct softphone not readyThis app eliminates extra steps on the desktop, so that contact center agents are able to completely focus on calls – with the touch of a button. If you answered "yes," then the new Jabra CC Agent App is essential for your organization! The app integrates with both Jabra call controllers and Cisco Finesse contact center software. I'm all for 'move fast and break things' not 'move fast, break things, gaslight customers by claiming they never worked, blame customer, ignore issue'.Are you using Cisco Finesse contact center software with Jabra headsets? I think MS just has lost all insights into how the code works so they just point fingers wherever they can. And, in native teams tenant, uninstalling teams client and teams-wide installer, cleaning up all traces of data directories, and reinstalling, may fix it. Current hypothesis is island mode isn't supported at all now (which, I still say there is a problem, as they did work with that tenant at least a few mos back). I upgraded teams client to 1.3 by forcing update in teams client, didn't impact any above results. I tried from another tenant in island mode, controls DIDN'T work. I tried from my tenant with my user account, NO PSTN, teams native mode. I tested Jabra 9470 and logitech BCC950 from test account using test call from my clients tenant that was PSTN enabled, controls seemed to work (teams native mode). I uninstalled teams, wiped out all app data folders, etc., (including machine wide teams installer) then reinstalled just teams client which was 1.1. I understand issues happen, but this deflective and dismissive attitude when issues arise is but it worked a few weeks ago is the thing. It's embarrassing for me, and they are hugely dependent on reliable phones due to the nature of their business. This is in addition to the (8!) PSTN service outages on teams voice in the past 2 weeks.Ĭlient is getting irked and wants out, and I don't blame them at this point. If i had to guess, MS changed API used for these apps to pass button controls to and didn't tell anyone in the fury of busted, untested updates they like to push for windows/teams these days. Jabra xpress does detect headset fine, and it shows teams as 'ready', so to that extent it's working fine. Then they gave the "oh, you can't be in islands mode" and i said "yeah, not the case here either. I also opened a ticket with jabra last week as well, and they seemed more willing to engage at first, but then they said "you have to uninstall SfB" to which I said "love to, but it's baked into o365 install, so I can't, but it's definitely shutdown and not running". I said, no, they are using the jabralink 370 usb adapter that came with the headset. He came back and said, client is using unsupported BT dock and they are closing ticket. so I set him up with client today for them to test directly. What does that even mean? His next play was to close ticket out on the premise that I wasn't onsite to test (i had worked with client beforehand extensively to head off all of this, but i digress). He continued to deflect and say ok, it's certified, but not supported. I said, this is a certified device and sent him link to it on MS store under teams devices. They immediately tried closing ticket saying they don't support hardware, can't buy it and it's not certified. gave them background and all pertinent info. Client is and has been in teams-only mode too, so that theory is out. Did the usual, upgraded jabra xpress, upgraded FW in headset/USB dongle. Nothing changed, except presumably the rando teams client & windows updates that get shoved out. had a client with several Evolve 75's that all of a sudden the control buttons stopped working.
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